Frequently Asked Questions

To help your cleaning professional work efficiently, we recommend preparing your home before the appointment.

• Please pick up clothing, toys, dishes, and other personal items from surfaces and floors.
• Secure pets or inform us in advance if pets will be present.
• Provide clear access instructions if your home requires gate codes, parking instructions, or special entry details.
• If you have specific areas that need extra attention, feel free to leave a note in your booking or contact us in advance.

Preparing the space allows your cleaning professional to focus on delivering the best possible results.

No, you do not need to be home during your cleaning appointment.

Many customers provide entry instructions such as a door code, lockbox, or key access so their cleaning professional can complete the service while they are away. If you prefer to be home during the cleaning, that is perfectly fine as well.

Please make sure any entry instructions are clearly provided when booking so your cleaning professional can access the home without delays.

Yes. Our cleaning professionals arrive with their own cleaning supplies and equipment needed to complete the service.

If you prefer that specific products be used in your home, you are welcome to leave them out with instructions. Please note that using customer-provided products may affect the cleaning process depending on the product type.

Our standard home cleaning service typically includes cleaning and sanitizing the most frequently used areas of your home. Common tasks include:

• Dusting surfaces and furniture
• Vacuuming carpets and rugs
• Sweeping and mopping floors
• Cleaning and sanitizing bathrooms
• Kitchen surface cleaning and appliance wipe-down
• Emptying trash bins
• General tidying of accessible areas

Additional services such as refrigerator cleaning, oven cleaning, or deep cleaning tasks may be added to your appointment if time allows and may involve an additional charge.

Cleaning times can vary depending on the size and condition of the home as well as the services selected.

Most standard home cleanings take between 2–4 hours, though larger homes or deep cleaning services may take longer.

Our scheduling system allocates time based on the information provided when booking to ensure your cleaning professional has enough time to complete the service properly.

All cleaning professionals in the Solid Home Cleaning network are carefully vetted before accepting bookings. We work with experienced independent cleaning professionals who meet our service standards and expectations for reliability and professionalism.

Our goal is to ensure every customer receives consistent, high-quality service from trusted professionals.

Customer satisfaction is very important to us.

If you are not satisfied with your cleaning, please contact our support team within 24 hours of the service so we can review the situation and work toward a resolution.

In some cases we may arrange a follow-up visit to address any missed areas.

The price for your cleaning is calculated automatically based on details such as the size of your home, number of bedrooms and bathrooms, and any additional services you select.

You will see the full price before confirming your booking. If additional services are requested during the appointment, your cleaning professional will confirm the adjustment before the service is performed whenever possible.

Because we reserve a dedicated cleaning professional for your appointment, we ask that any changes be made at least 24 hours in advance.

• Changes made more than 24 hours before the appointment can be made without a fee.
• Cancellations or rescheduling within 24 hours of the appointment may incur a $50 late cancellation or rescheduling fee.
• Same-day cancellations or rescheduling are also subject to this fee.

This policy helps ensure our cleaning professionals' time is respected and allows us to provide reliable service to all customers.

If a cleaning professional becomes unavailable due to illness, scheduling conflicts, or other unforeseen circumstances, we will work to assign another qualified provider to your appointment whenever possible.

If we are unable to secure another provider in time, we will notify you promptly and help you reschedule your appointment at a convenient time.

Our goal is always to ensure your service is completed as scheduled whenever possible.

Yes. Solid Home Cleaning proudly provides residential cleaning services throughout the Tampa area.

Our service coverage includes neighborhoods such as Hyde Park, Palma Ceia, Westshore, Bayshore, and surrounding South Tampa communities. When booking your cleaning, simply enter your ZIP code to confirm service availability.

If you're unsure whether your home falls within our service area, feel free to contact our support team and we'll be happy to assist.