Privacy Policy

1. Introduction

Solid Home Cleaning ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at SolidHomeCleaning.com, use our booking platform, or engage with our services.

By using our website or booking a service, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our services.

2. Information We Collect

We collect information you provide directly to us, as well as certain information automatically when you use our website.

Information you provide:

• Name, address, email address, and phone number when booking or creating an account
• Service preferences, property details, and special instructions submitted during booking
• Payment information processed securely through our booking platform
• Communications you send to us via email, phone, or contact forms
• Reviews or feedback you submit about our services

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on our site, and referring URLs
• Cookie data and similar tracking technologies

3. How We Use Your Information

We use the information we collect to operate our business, provide our cleaning services, and improve your experience. Specifically, we use your information to:

• Schedule, confirm, and manage your cleaning appointments
• Process payments and send booking confirmations and receipts
• Communicate with you about your appointments, including reminders and updates
• Respond to your questions, requests, and support inquiries
• Send service-related notifications and promotional communications (you may opt out at any time)
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We share information with trusted third-party platforms that help us operate our business, including our booking platform (BookingKoala), payment processors, and communication services. These providers are contractually obligated to protect your information.
• Cleaning professionals: We share the information necessary for your cleaning appointment — such as your service address, access instructions, and service preferences — with the cleaning professional assigned to your booking.
• Legal requirements: We may disclose your information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Payment information is processed through our secure booking platform and is encrypted in transit and at rest.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We may also use third-party analytics tools such as Google Analytics to help us understand website usage patterns. These tools may collect information sent by your browser as part of a web page request.

7. Your Choices and Rights

You have the following rights with respect to your personal information:

• Access and correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
• Opt-out of marketing: You may unsubscribe from our promotional emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
• Data portability: You may request a copy of your personal information in a commonly used format.

To exercise any of these rights, please contact us at support@solidhomecleaning.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@solidhomecleaning.com
• Phone: (813) 575-2138
• Website: SolidHomeCleaning.com